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CUSTOMER SERVICE ADVISOR
Employer: Capgemini Poland Sp. z o.o.
➡ handling incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
➡ analyzing and resolving most common enquiries using step-by-step solutions provided to you
➡ delivering high quality standard service to customers
➡ cooperating with IT specialist team to deal with more complex issues
Ideal candidate profile:
➡ very good German/Norwegian/French/Danish/Finnish/Dutch/Swedish/Czech/Slovak/Russian language skills
➡ good English language skills
➡ pro client attitude and communication skills
➡ basic experience in Windows 7 and MS Office
➡ customer service experience (is an asset but is not necessary)
➡ team player, problem solving attitude and efficient task management skills
INTERPERSONNEL Polska Sp. z o.o. jest agencją zatrudnienia z siedzibą w Sosnowcu, wpisaną do Krajowego Rejestru Agencji Zatrudnienia pod nr 10546.