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Main accountabilities:

➡ handling incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
➡ analyzing and resolving most common enquiries using step-by-step solutions provided to you
➡ delivering high quality standard service to customers
➡ cooperating with IT specialist team to deal with more complex issues

Ideal candidate profile:

➡ very good German/Norwegian/French/Danish/Finnish/Dutch/Swedish/Czech/Slovak/Russian language skills
➡ good English language skills
➡ pro client attitude and communication skills
➡ basic experience in Windows 7 and MS Office
➡ customer service experience (is an asset but is not necessary)
➡ team player, problem solving attitude and efficient task management skills